FAQs
We’re here to help.
Find answers to common questions about our products, ordering, delivery, payments, and more.
How do I order?
You may order through our website at www.steaksandstuff.ph.
Step 1: Browse through our Products.
Step 2: Choose the quantity, then click Add to Cart.
Step 3: Once done, proceed and click Checkout.
When will I receive my order?
Orders placed before the 11:00 PM cut-off are eligible for same-day delivery, subject to product availability and serviceable areas.
Orders placed after 11:00 PM will be scheduled for next-day delivery.
Will my product remain frozen during delivery?
Yes. All products are individually vacuum-sealed and/or kept in their original packaging before being packed in insulated thermal containers to maintain their frozen quality during transit. We strive to complete deliveries within a maximum of three (3) hours from dispatch to help preserve product freshness.
How do I know that my order went through?
Upon completion of payment, you will receive an email notification confirming your order. Our Customer Care Representative will also contact you if there are any concerns about availability or delivery delays.
What are your payment methods?
We currently accept the following payment methods:
- Credit Cards
- Debit Cards
- GCash
- PayPal
Please note that Cash on Delivery (COD) is not available.
Do you offer store pick-up?
At this time, we do not offer order pick-up. All purchases are delivered directly to the shipping address provided during checkou
What happens if no one is available to receive my order?
Please ensure that you or an authorized representative (such as a family member, friend, household staff, or building/security personnel) is available to receive your delivery.
If no recipient is available, the order will be returned to our warehouse. To arrange a redelivery, please contact our Customer Care Team. Kindly note that an additional delivery fee will apply for redelivery requests.
What do I do if I have an issue with the item I received?
Kindly contact us via email or chat. Please have your order number or reference number ready, and notify us as soon as possible.
Are you open on Sundays?
For delivery schedules:
- Monday to Friday: Orders placed on or before 11:00 AM are eligible for same-day delivery. Orders placed after 11:00 AM will be delivered on the next business day.
- Saturday: Orders placed on or before 10:00 AM are eligible for same-day delivery. Orders placed after 10:00 AM will be processed on Monday for delivery.
- Sunday: All orders placed on Sunday will be processed and scheduled for Monday delivery, subject to product availability and serviceable areas.